Hospitality Technology Should Be Seen and Not Heard
http://www.constrata.io/wp-content/uploads/2024/10/Technology-Should-Be-Seen-Not-Heard-ConStrata-Minute.mp4 Technology in Hospitality: Seen but Not Heard Inspired by the old adage that ‘children should be seen and not heard,’ today’s technology should similarly enhance our experiences without becoming a distraction. Imagine this: you walk into a beautiful hotel or a cozy restaurant, eager to enjoy the ambiance, the service, and the food. The […]
Point-Of-Sale Software Trends
HT Talk · HT Talk Episode 5 2021 POS Software Trends – 2:1:21, 1.34 PM Hospitality Technology’s editor-in-chief, Robert Firpo-Cappiello, caught up with Toby Malbec, managing director at ConStrata Technology Consulting, to discuss the major data points of HT’s 2021 Software Trends Report and its implications for restaurant operators and suppliers in the year ahead. Learn restaurant operators’ […]
10 Most-Read Restaurant Tech Stories Of 2020
Toby Malbec, Managing Director for Constrata Technology Consulting As 2020 winds down, HT takes a look at the most-read restaurant stories on hospitalitytech.com during one of the most challenging years in recent memory for hospitality businesses. COVID-19 dominated the headlines. Restaurant operators are rolling out solutions at warp speed; the most read stories included case studies on […]
What The Economic Relief Package Will (And Won’t) Do For Hotels
Toby Malbec, Managing Director for Constrata Technology Consulting The hotel industry is greeting the $900 billion COVID economic relief package passed by both houses of Congress with guarded optimism. The measure is the result of bipartisan compromise and cooperation among Congressional leadership and the administration, plus input from the incoming Biden administration. It was carried […]
Contactless Transactions In Demand
HT Talk · Episode 1 Contactless Transactions Are Having Their Moment Join HT’s editor-in-chief, Robert Firpo-Cappiello, and his guest, Toby Malbec, managing director at ConStrata Technology Consulting, as they discuss contactless technology and its ability to meet evolving guests’ needs, collect actionable data, and build loyalty.
Lessons Restaurants Can Learn From The Hotel Industry
Toby Malbec, Managing Director for Constrata Technology Consulting I expect that this may be one of the more controversial articles I have put together, partially because it will question some conventional mindsets in the restaurant industry as well as raise some alarm to some of the “emerging norms.” With that being said, let’s get started!The hospitality […]
The Dark Art Of Payment Processing
Toby Malbec, Managing Director for Constrata Technology Consulting With the growth and proliferation of bundled POS/Payment solution providers, it somehow seemed appropriate to address what many recognize is indeed a confusing world; that of credit card payment processing. Is bundling your POS and credit card processing with one vendor a good thing? Are there benefits […]
10 Reasons Execs Don’t Trust IT Managers
Toby Malbec, Managing Director for Constrata Technology Consulting There are often conflicts that can make it easy for executives to be skeptical of IT managers. Toby Malbec draws on his 30+ years of experience in restaurant IT, including time spent as the director of POS for IPC/SUBWAY, to provide a first-hand—and often humorous — look […]