In this episode of The Pineapple Perspective, Troy Hooper sits down with Toby Malbec, a leading expert in restaurant technology and “operational technologist” for ConStrata Consulting. Together, they dive into the evolving landscape of hospitality, discussing how technology is reshaping the guest experience, improving efficiency, and driving business success. Toby shares his insights on the current and future state of restaurant tech, including AI, kiosks, digital menu boards, and the increasing need for integration across platforms. They also explore the challenges operators face, from labor and supply chain issues to the overwhelming number of SaaS solutions available.

Topics Discussed in the Episode:

• The evolving role of technology in hospitality and restaurant operations
• How AI and automation are shaping efficiency and guest experience
• The benefits and future of kiosks, digital menu boards, and self-service tech
• The challenge of managing multiple SaaS products and the push for integration
• How operators can use data-driven insights to improve labor, inventory, and marketing strategies

This show is sponsored by Pepper Lunch 

Production and Administration work completed by: Smart Podcast Solutions and Elevate Virtual Business Solutions